Mustang Mach-E
FAQ
1.
Can I handle the purchase of my Mustang Mach-E
online?In late 2020, you will be able to order
your new vehicle online but you must discuss final transaction pricing, any
necessary financing, and complete your purchase of the Vehicle at your
preferred EV Certified Ford Dealer. You may also go in person to a certified EV
dealer to order and purchase your vehicle. On November 17, 2019, when the
Reservation site opens, you will be able to configure a vehicle, make a
reservation deposit and select the certified EV dealer of your choice.¹ You may
also configure your vehicle, and pay a Reservation Deposit in person at a
certified EV dealer.¹
2. Can I buy a Mustang Mach-E
at any Ford dealer?You can only purchase a
Mustang Mach-E from an EV Certified Ford Dealer.
3.
What is the warranty on the Mustang Mach-E?
Our
New Vehicle Limited Warranty will help give you peace of mind with the
following:
Electric Unique Component coverage: 8 years or
100,000 miles (whichever comes first) retaining a minimum of 70% of its
original capacity over that period²
Powertrain coverage: 5 years /
60,000 miles (non high-voltage components)²
Bumper to Bumper coverage:
3 years / 36,000 miles²
Safety Restraint System coverage: 5 years /
60,000 miles²
Corrosion coverage (Perforation only): 5 years /
unlimited miles²
Electric Vehicle Roadside Assistance Program: 5 years
/ 60,000 miles²
4. What can I do to help maximize
my range?a) Use Departure Times to begin cabin
conditioning (heat or cool) while your vehicle is plugged in.³ This helps
ensure that your vehicle is ready for the upcoming drive and you do not use the
battery to heat or cool the cabin at the beginning of your trip. You can set
departure times in the vehicle or using the FordPass™ App.⁴
⁵
b) Use your vehicle's heated accessories rather than
cranking up the heat in the cabin. Heated accessories (steering wheel, seats,
etc.) use less energy than heating the entire cabin.
c)
Practice eco-driving. Using eco-driving techniques can help maximize your
range⁶ all year round. Some eco-driving tips include watching your speed and
minimizing hard starts. You can also visit www.FuelEconomy.gov for more EV
eco-driving tips.
d) Brush the snow off your car before
driving. Snow or ice on your vehicle adds extra weight that your battery and
electric motor have to move and increases aerodynamic drag by changing your
vehicle's profile. (It is also safer to drive without all that snow on your car.)
5.
Can the batteries be recycled?The batteries are
recyclable. Ford will suggest recycling options for out-of-warranty
batteries.
6. What type of battery does the Mustang
Mach-E have?The Mustang Mach-E comes equipped
with a state-of-the-art 75.7 kWh or 98.8 kWh battery located under the vehicle.
The battery is comprised of lithium ion battery cells with nickel manganese
cobalt (NMC) cathode. The high-voltage battery system uses an advanced active
liquid heating and cooling system to regulate high-voltage battery temperature
and help maximize the performance of the high-voltage battery.
Note:
The high-voltage battery does not require regular service
maintenance.
7. What happens if I run out of charge
on the road?Ford EV Roadside Assistance⁷ has you
covered in the US for 5 years/60,000 miles (whichever comes first). You can
choose where you would like to have your vehicle towed and recharged within 35
miles of your vehicle location: your home, a public charge station or a Ford
dealership. If beyond 35 miles, Ford will take you to the nearest option. Some
public chargers may require payment for use.
8. How
can I charge my Mustang Mach-E at home?Most
charging is done at home. Your vehicle is equipped with a Ford Mobile Charger
that is estimated to add an average range of 22 miles per charging hour through
a 240V outlet.⁶ The same Ford Mobile Charger is estimated to add an average
range of three miles per charging hour on a 120V outlet and you can plug in
just about anywhere.⁶ For a faster home charge rate,⁷ Ford recommends the
available Ford Connected Charge Station that is wifi-enabled adding an
estimated average range of 32 miles per charging hour through a 240V outlet for
a full charge overnight.⁶ You will be able to finance the Connected Charge
Station at time of vehicle purchase. In the US, Ford offers a program with
Amazon that makes home installation of a 240V outlet easy and
convenient.
9. Where can I charge my car when I'm
not at home?Ford will be providing owners two
years of complimentary access to the FordPass Charging Network⁹, the largest
public charging network in North America with over 12,000 chargers and 35,000
plug¹⁰, all accessible with the FordPass App and a single subscription.¹¹ This
will include access to the Electrify America high-speed charging network. You
also may have charging available at your place of
work.
10. Will I be able to test drive the vehicle
before I purchase?Yes, Ford dealers who are EV
Certified to sell the Mustang Mach-E will have at least one vehicle dedicated
to test drive as soon as they are available (late
2020).
11. Will I need to download the FordPass App
when I purchase Mustang Mach-E?Yes. The FordPass
App is an essential tool for every owner of the Mustang Mach-E.⁴ FordPass will
allow owners to monitor the vehicle's charge status, locate and pay for
charging, precondition the vehicle, use Phone as a Key, monitor EV Roadside
Assistance and much more.⁵
12. When will Ford
release more information and specifications about Mustang
Mach-E?Ford will release periodic updates. Please
click
https://www.ford.com/suvs/mach-e/2021/keep-me-informed/
to be kept informed of the latest news.
¹ By completing the Reservation Process, you
are not ordering or purchasing a vehicle. Participation in the Program does not
guarantee you vehicle delivery. Your Reservation does not guarantee a set price
for the Vehicle.
² Whichever comes first. See dealer for
details.
³ Effectiveness of cabin conditioning may be
reduced by extreme outside temperatures or when using 120-volt
charging.
⁴ FordPass App, compatible with select smartphone
platforms, is available via a download. Message and data rates may
apply.
⁵ FordPass Connect (optional on select vehicles), the
FordPass App and complimentary Connected Service are required for remote
features (see FordPass Terms for details). Connected service and features
depend on compatible AT&T network availability. Evolving
technology/cellular networks/vehicle capability may limit functionality and
prevent operation of connected features. Connected service excludes Wi-Fi
hotspot.
⁶ Range and charge time based on manufacturer
computer engineering simulations and EPA-estimated range calculation
methodology. The charging rate decreases as battery reaches full capacity. Your
results may vary based on peak charging times and battery state of charge.
Actual vehicle range varies with conditions such as external elements, driving
behaviors, vehicle maintenance, and lithium-ion battery
age.
⁷ Charge time based on manufacturer computer
engineering simulations. The charging rate decreases as battery reaches full
capacity. Your results may vary based on peak charging times and battery state
of charge.
⁸ Roadside assistance is included for certain
owners and available to everyone for a per-service fee. Ford reserves the right
to change program details without obligations.
⁹ Starts with
original vehicle sales date (after which, fees may
apply).
¹⁰ Based on automotive manufacturers that sell
all-electric vehicles and have publicly announced charging networks. Department
of Energy data used. FordPass, compatible with select smartphone platforms, is
available via a download. Message and data rates may
apply.
¹¹ Subscription information will be available at a
later date
One of the boldest cars on the road is quickly appearing to be the 2021 Ford Mustang Mach-E.* With an all-electric powertrain delivering responsive performance with just a press of the throttle, you'll love how easy it is to travel with this exciting vehicle.
In addition to giving drivers incredible performance, the Mustang Mach-E is also expected to provide all sorts of tech features to make your life easier. We can expect to see amenities such as a standard Wireless Phone Charging Pad inside the cabin. This is a great feature to have when you're looking to keep your phone topped off while on a long trip.